Who we are

Suggested text: Our website address is: https://nattbrothers.com .

At NattBrothers.com, we value your privacy and are committed to safeguarding your personal information. This policy explains how we collect, use, and protect your data when you visit our website, regardless of your location. We’ll also outline your privacy rights and how data protection laws keep you secure.

For easy navigation, this notice is structured into the following sections:

  • Who We Are & Key Information
  • The Personal Data We Collect
  • How We Collect Your Data
  • How We Use Your Data
  • Who We Share Your Data With
  • International Transfers
  • Data Security
  • Data Retention
  • Your Legal Rights
  • Changes to This Notice & Keeping Us Updated
  • How to Contact Us

1. Who We Are & Key Information

Why This Privacy Policy Exists

This policy is here to help you understand how we collect and process your personal data when you interact with our website. This includes when you:

  • Place an order online, over the phone, by email, fax, or post
  • Request a quotation
  • Sign up for an account
  • Subscribe to our newsletter
  • Download guides, documents, or other materials requiring personal details

This website is not intended for children, and we do not knowingly collect their data.

This notice should be read alongside any other privacy policies we provide on specific occasions when collecting or processing your personal data. It does not override them.

Who Controls Your Data?

Natt Brothers Ltd., the owner and operator of NattBrothers.com, is responsible for your personal data. When we say “we,” “us,” or “our” in this policy, we’re referring to Natt Brothers Ltd.

Our Contact Details:
Natt Brothers Ltd.
Office # 3 G-8 Square/ Doctors Plaza G-8 Markaz Islamabad.
Email: Infonattbrothers@gmail.com
Phone: +92-51-2266488, 2340255,2340179,+92-300-9567415

Third-Party Links

Our website may contain links to third-party sites, apps, or plug-ins. Clicking on these links may allow third parties to collect your data. Since we don’t control these websites, we encourage you to read their privacy policies before sharing your information.

2. The Personal Data We Collect

What Is Personal Data?

Personal data refers to any information that identifies you. You can learn more from the Information Commissioner’s Office (ICO).

We may collect, use, store, and share the following types of personal data:

  • Identity Information – Name, title, shipping details, and date of birth (for age-restricted products)
  • Contact Information – Billing and shipping addresses, email, phone number, and company name
  • Financial Information – Payment details, fraud check data, and refund bank details (if provided)
  • Order & Transaction Data – Order references, purchase details, and age verification status (where applicable)
  • Profile Data – Email, password, purchase history, and feedback
  • Usage Data – How you interact with our website, including pages viewed and products browsed
  • Marketing Preferences – Your choices regarding promotional emails and feedback requests
  • VAT Relief Data – If applicable, your (or the person you’re claiming on behalf of) name, address, declaration of chronic illness/disability, and signature
  • Technical Data – Device information, IP address, location, and website registration or visit times
  • Communication Data – Content of emails, postal correspondence, and telephone conversations with us

We also analyze aggregated, anonymized data for statistical and demographic purposes. This type of data does not reveal your identity unless combined with personal details.

We do not collect sensitive personal data such as race, ethnicity, religious beliefs, sexual orientation, political views, union membership, or biometric data. Nor do we collect data related to criminal records. The only health-related data we collect is related to VAT relief claims, with your explicit consent.

What Happens If You Don’t Provide Your Data?

Sometimes, we need your personal data to fulfill legal or contractual obligations. If you fail to provide the necessary details, we may not be able to complete your order or provide certain services. We will notify you if this is the case.

3. How We Collect Your Personal Data

We gather your personal data through various methods, including:

Directly from You

You may provide us with your identity, contact, financial, profile, VAT relief, and email details when you:

  • Purchase a product or service
  • Create an account on our website
  • Subscribe to our services or publications
  • Sign up for our newsletters
  • Contact us via email, phone, or post
  • Request marketing materials or information
  • Ask for a quotation
  • Submit a review
  • Complete and send us a VAT relief form

Automated Technologies

When you interact with our website, we automatically collect technical data about your device, browsing behavior, and patterns using cookies and similar technologies. For more details, please refer to our Cookie Policy.

Third-Party Sources

We may receive your personal data from trusted third-party sources, such as:

  • Analytics providers like Google and Bing
  • Search information providers like Google
  • Identity and age verification from Experian
  • Public sources like Companies House and the Electoral Register
  • Payment and address details from PayPal (outside the EU)
  • Address lookup services like PCA Predict (inside the EU)
  • Address verification from Royal Mail (inside the EU)

4. How We Use Your Personal Data

We only use your personal data when permitted by law. Typically, we process your data for the following reasons:

1. To Fulfill a Contract

We process your data when it’s necessary to carry out a contract you’re part of or to take steps before entering into one.

2. Legitimate Business Interests

We use your data to improve our services and provide a secure experience. Before using your data, we always consider the potential impact on your rights. If our interests ever conflict with your rights, we won’t proceed unless we have your consent or a legal reason to do so. If you’d like more details on how we assess our business interests, feel free to contact us.

3. Legal or Regulatory Obligations

Sometimes, we must process your data to comply with legal or regulatory requirements.

We generally don’t rely on consent as a basis for processing your data, except when sending most marketing or promotional communications (including third-party marketing via email or text). You can withdraw your consent for marketing at any time by contacting us.

To opt out, please email Natt brothers at Infonattbrothers@gmail.com

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing Infonattbrothers@gmail.com

In some circumstances you can ask us to delete your data: see

 9. YOUR LEGAL RIGHTS

 below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 8th April2025. 

Historic versions can be obtained by contacting us at Infonattbrothers@gmail.com

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.